Add app-free Tapsy touchpoints to delivery packaging, pickup points, or return areas and reward customers instantly with offers that bring them back. All with a simple tap.
Customers tap a Tapsy Point on the package, delivery note, or handover touchpoint.
They rate delivery speed, package condition, communication quality, and overall experience in seconds.
You trigger service recovery or a small incentive to rebuild trust and encourage repeat purchases.
Capture the voice of customers at the last mile and use it to improve quality, reliability, and loyalty.
Capture quick post-delivery feedback with mobile-first forms.
Measure satisfaction trends across routes, regions, and delivery moments.
Collect and prioritize customer ideas that improve delivery quality.
Use incentives for service recovery and retention.
Detect repeated delivery pain points and prioritize high-impact fixes.
Connect to your current logistics and CRM stack while keeping control of data.
For single-location and growing teams: real-time feedback, rewards, advanced analytics, and multi-location visibility.
For large networks that need API access, white-labeling, and dedicated success support.
No. Customers can provide feedback directly in their browser.
Yes. Tapsy is designed for immediate post-delivery feedback capture.
Yes. You can use rewards and incentives to recover poor experiences quickly.
Yes. Analytics can be segmented to identify recurring issues by location and operation patterns.
