Tapsy helps teams capture ratings, comments, ideas, issues, and CX metrics from the physical moments that shape satisfaction.
Disconnected surveys miss the touchpoints that shape loyalty. Measure experience where it happens, then compare what works across every location.
Tapsy Points at tables, counters, reception, sessions, and exits — where customers actually experience your service.
NPS, CSAT, CES, ratings, comments, and issues — each response linked to a specific place and moment.
Dashboards and AI themes by location and touchpoint — see what drives satisfaction and what needs fixing.
Physical CX measurement plus feedback analytics — simpler than enterprise suites, stronger on speed, placement, and actionable insight.
Restaurants, hotels, events, attractions, retail, and offices — measure each moment that shapes the experience.
Table, counter, pickup, menu, service, restroom, and next-visit reward feedback.
Learn more →Reception, breakfast, room, spa, housekeeping, checkout, and in-stay issue feedback.
Learn more →Session ratings, catering feedback, sponsor-area reactions, registration issues, and live attendee sentiment.
Learn more →Exhibition ratings, accessibility comments, route feedback, café/shop feedback, and visitor ideas.
Learn more →Wi-Fi, meeting rooms, phone booths, kitchen, cleanliness, community events, and shared services.
Learn more →In-store service, checkout, returns, product availability, store atmosphere, and loyalty offers.
Learn more →Branded Tapsy Points with NFC and QR access
Smiley ratings, surveys, NPS, CSAT, CES, comments, ideas, and issue reports
Reward campaign builder for coupons, perks, freebies, upgrades, recognition, or sponsor-backed offers
Real-time alerts for urgent feedback
AI-supported sentiment and topic analysis
Multilingual feedback flows
For single-location and growing teams: real-time feedback, rewards, advanced analytics, and multi-location visibility.
198€99€/month
20€10€/month per Tapsy Point*
For large networks that need API access, white-labeling, and dedicated success support.
Custom
* Dialogue Tapsy Point (Wall) price shown. Other models vary; shipping depends on country and quantity.
No. People tap an NFC point or scan a QR code on a Tapsy Point and complete the flow in their mobile browser. No app store, no account, and no login required.
Yes. Rewards are optional. You can collect feedback only, or add coupons, perks, and thank-you offers when you want higher participation or repeat-visit campaigns.
Yes. The physical point stays in place while you change the linked flow, questions, language, reward logic, and destination URLs from the Tapsy dashboard.
Most teams launch a first feedback point in days, not months. You configure flows online, place branded Tapsy Points where the experience happens, and start collecting responses immediately.
Yes. Every Tapsy Point supports NFC tap and QR scan on the same stand. NFC is fastest where phones support it; QR works everywhere as a fallback.
Yes. You can configure multilingual flows per location or campaign — useful for tourism, events, hotels, and any venue with international visitors.
Yes. Tapsy includes consent flows, encryption, and data export tools. You keep control of your customer feedback data and how it is used.
Yes. Negative scores, issue reports, and urgent comments can trigger real-time alerts so staff can respond while the customer or guest is still on site.
Yes. CX dashboards combine scores, comments, and AI topic analysis so teams see themes by touchpoint, location, and time — built for weekly ops reviews.
Yes. Tapsy connects to CRM, PMS, POS, ticketing, and analytics tools via API and webhooks so feedback reaches the systems your team already uses.
Yes. Map feedback to each site and service stage. Leadership can compare CX signals across regions without a heavy enterprise suite rollout.
Unhappy responses can trigger private follow-up questions and real-time alerts. That gives staff a chance to recover the experience before it becomes a public review.
Tapsy focuses on physical-location CX — fast deployment, simple participation, real-world context, and actionable dashboards. It wins on speed and placement, not suite breadth.
Any physical moment that shapes the journey: reception, dining, sessions, lounges, retail counters, exits, and more. Each Tapsy Point tags feedback to place and time.
NPS, CSAT, CES, smiley ratings, open comments, ideas, and issue reports — combined in short flows matched to each step of the customer journey.
