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Collect visitor feedback while the experience is still fresh

Place Tapsy stands across your venue to capture instant, app-free feedback and reward visitors with offers that encourage them to return. All with a simple tap.

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Collect visitor feedback while the experience is still fresh

The Tapsy Loyalty Loop

Tap

Visitors tap the Tapsy Point with their phone — no app needed. Perfect for tourists and families who want it quick.

Tell

Visitors leave quick feedback with smileys, micro-surveys, or short comments — right where the experience happens (exhibit, café, tour).

Treat

Offer a small thank-you instantly (e.g., café discount, gift shop perk, "return visit" voucher, membership incentive). Rewards increase participation and drive repeat visits.

Turn feedback into unforgettable visitor experiences

Happy visitors come back — and they bring their friends. Tapsy makes it easy to collect feedback across multiple touchpoints, let guests vote on future exhibits, and reward them instantly, building loyalty that lasts.

Tapsy behind wall

Quick pulse surveys and feedback collection

Visitors complete short, engaging surveys through NFC taps. Use AI-generated multilingual questions to capture insights instantly — ideal for international audiences. Examples of what to ask: "Was this exhibit easy to understand?" "How was the crowd level here?" "Did you find what you needed (toilets / café / exit)?" "Was the tour guide clear and engaging?"

See survey tools

Collaborative innovation and suggestions

Let visitors propose improvements, vote on ideas, and shape future programming — from exhibit themes to family activities. Turn visitors into co-creators of your cultural experience. Examples: "Which temporary exhibition should we host next?" "What would make this more accessible?" "What should we add for kids/teens?"

Explore idea boards

Real-time experience rating and feedback

Visitors rate their experience at key touchpoints — entrance, exhibits, café, shop, tours, and exit. Capture real-time feedback to understand satisfaction, identify friction points, and improve flow. Touchpoints that work great: Ticketing / entry Wayfinding & signage Exhibit clarity & engagement Toilets & facilities Café queue & quality Gift shop experience

See evaluation tools

Instant rewards and loyalty incentives

Offer guaranteed, on-brand rewards that encourage participation and return visits — without turning your venue into a discount machine. Reward ideas that fit culture venues: Café: "Free kid's juice / 10% off pastry" Shop: "Small souvenir perk" Return visit: "Come back within 60 days and save X" Membership: "Apply today and get a welcome perk" Donation: "Thank-you digital badge + behind-the-scenes content"

Explore rewards

Everything you need to build visitor engagement

Feedback & Surveys

Multilingual, mobile-friendly, and AI-analyzed — perfect for tourists and mixed audiences.

Experience Evaluation

Real-time ratings per touchpoint (entry, exhibit zones, café, shop, tours).

Idea Boards

Visitors suggest and vote — you track what's implemented transparently.

Rewards & Incentives

On-brand perks that increase participation and repeat visits.

AI Insights & Analytics

Dashboards, sentiment/topics, benchmarking across locations or exhibition periods.

Integrations & Data Ownership

API + webhooks for integrations; keep ownership of your visitor insight data.

Plans designed for visitor attractions and cultural sites

Tapsy thinking
Tapsy BUSINESSMost popular

For single-location and growing teams: real-time feedback, rewards, advanced analytics, and multi-location visibility.

Tapsy ENTERPRISE

For large networks that need API access, white-labeling, and dedicated success support.

Contact SalesIncludes everything in Business, plus:

Frequently asked questions!

Ready to improve the visitor journey — and grow repeat visits?

Place Tapsy Points at the entrance, key exhibits, and exit, and start learning what visitors love (and what needs fixing) from day one.