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No surprises. Just the right plan.
Plans that scale with your business—simple, smart, and flexible.
Tapsy BUSINESS
For single-location and growing teams.
Tapsy ENTERPRISE
For large organizations and multi-location networks.
Choose the perfect Tapsy plan for you
Plan Features | Tapsy BUSINESS | Tapsy ENTERPRISE |
|---|---|---|
Guest Engagement & Feedback | ||
Experience evaluation | ||
Idea collection | ||
Surveys | ||
Rewards & Communication | ||
Multi reward type | ||
Multi-language support | ||
Auto content translation | ||
AI & Analytics | ||
Data analytics and insights | ||
AI assisted content generation | ||
Sentiment analysis with AI | ||
Topic analysis with AI | ||
Customization & Branding | ||
Custom colors and logo | ||
Custom Tapsy Point text and color | ||
Custom CSS Styling | ||
Custom OpenID Login | ||
White-label domain | ||
Removal of Tapsy brand | ||
Security & Compliance | ||
EU encrypted storage | ||
GDPR-compliant data ownership | ||
Support and Enterprise | ||
API access + webhooks | ||
Dedicated success manager | ||
Quarterly strategy sessions | ||
SLA-level support | ||
Priority chat support | ||
Onboarding session | ||
Your customers called - They want Tapsy
- How do guests interact with Tapsy without downloading an app?
Guests simply tap their phone on NFC-enabled stands. This opens a web-based interface in their browser - no app installation required. The experience is instant and works on any smartphone.
- What types of rewards can I offer to guests?
You can offer rewards like free coffee, discounts, room upgrades, spa treatments, or exclusive offers. Rewards are delivered instantly via email or SMS and can be redeemed immediately at your property.
- How does Tapsy help prevent negative online reviews?
When guests report issues through Tapsy, they're automatically routed to your staff. This allows you to resolve problems in real-time before guests leave, turning negative experiences into positive ones.
- Can Tapsy integrate with our existing hotel or corporate management systems?
Yes, Tapsy offers deep integrations with PMS, CRM, POS, loyalty systems, and corporate management platforms via APIs and webhooks. This ensures seamless data flow and maintains your existing workflows.
- What languages does Tapsy support?
Tapsy supports multiple languages to accommodate international guests. The platform automatically detects guest language preferences and displays surveys and interfaces in their preferred language.
- How much does Tapsy cost?
Tapsy BUSINESS is for cafés, small restaurants, boutique hotels, mid-size restaurants, and companies. Tapsy ENTERPRISE is for hotel chains, corporate campuses, and multi-location venues. Contact us for a tailored quote.
- What hardware do I need to get started?
You only need our eco-friendly wooden NFC stands. These cost €15-30 for small units and €60-150 for larger lobby editions - significantly cheaper than traditional kiosks. No power or complex installation required.
- How quickly can I implement Tapsy?
Most properties can be up and running within 1-2 weeks. We provide pre-built templates, staff training, and quick-win strategies designed to generate results in 30 days, proving ROI quickly.
- Is my guest data secure and GDPR compliant?
Yes, Tapsy is fully GDPR-compliant with encrypted data storage, opt-in consent flows, and pseudonymization. You maintain full control over guest data with built-in privacy protection features.
- Can I customize surveys and flows?
Absolutely! Tapsy offers extensive customization options including branded interfaces, custom survey questions, location-specific flows, and white-label solutions for enterprise clients.
The easiest way to happier guests
Make guests smile. Make revenue roll. Fast, simple, and built for your business.