Tapsy helps physical businesses collect instant feedback, reward participation, and turn customer moments into repeat visits — no app required.
Engagement built around post-visit messages arrives too late. Tapsy collects real-time feedback where people already are — with less friction and more responses.
A visible Tapsy Point at the table, counter, or exit — tap or scan, no app.
Ratings, comments, ideas, or issues in seconds, linked to the exact moment.
Real-time alerts, optional rewards, and insight that turns visits into loyalty.
More than a survey link — visible access points, short flows, optional rewards, real-time alerts, and analytics for teams that need more responses.
Place Tapsy Points where people interact with your brand — from dining and stays to events, retail, and offices.
Table, counter, pickup, menu, service, restroom, and next-visit reward feedback.
Learn more →Reception, breakfast, room, spa, housekeeping, checkout, and in-stay issue feedback.
Learn more →Session ratings, catering feedback, sponsor-area reactions, registration issues, and live attendee sentiment.
Learn more →Exhibition ratings, accessibility comments, route feedback, café/shop feedback, and visitor ideas.
Learn more →Wi-Fi, meeting rooms, phone booths, kitchen, cleanliness, community events, and shared services.
Learn more →In-store service, checkout, returns, product availability, store atmosphere, and loyalty offers.
Learn more →Branded Tapsy Points with NFC and QR access
Smiley ratings, surveys, NPS, CSAT, CES, comments, ideas, and issue reports
Reward campaign builder for coupons, perks, freebies, upgrades, recognition, or sponsor-backed offers
Real-time alerts for urgent feedback
AI-supported sentiment and topic analysis
Multilingual feedback flows
For single-location and growing teams: real-time feedback, rewards, advanced analytics, and multi-location visibility.
198€99€/month
20€10€/month per Tapsy Point*
For large networks that need API access, white-labeling, and dedicated success support.
Custom
* Dialogue Tapsy Point (Wall) price shown. Other models vary; shipping depends on country and quantity.
No. Engagement starts with a tap or scan on a Tapsy Point. Customers answer in the browser — no download, no account, and no friction at the physical moment.
Yes. Rewards are optional. You can collect feedback only, or add coupons, perks, and thank-you offers when you want higher participation or repeat-visit campaigns.
Yes. The physical point stays in place while you change the linked flow, questions, language, reward logic, and destination URLs from the Tapsy dashboard.
Most businesses place their first engagement points within days. Configure flows online, deploy Tapsy Points at tables, counters, or exits, and start the tap–feedback–reward loop immediately.
Yes. Every Tapsy Point supports NFC tap and QR scan on the same stand. NFC is fastest where phones support it; QR works everywhere as a fallback.
Yes. You can configure multilingual flows per location or campaign — useful for tourism, events, hotels, and any venue with international visitors.
Yes. Tapsy includes consent flows, encryption, and data export tools. You keep control of your customer feedback data and how it is used.
Yes. Negative scores, issue reports, and urgent comments can trigger real-time alerts so staff can respond while the customer or guest is still on site.
Yes. Engagement data feeds dashboards and AI theme analysis so you see participation, sentiment, and location patterns — not just raw survey rows.
Yes. Tapsy connects to CRM, PMS, POS, ticketing, and analytics tools via API and webhooks so feedback reaches the systems your team already uses.
Yes. Compare feedback by site, floor, service area, or campaign. Multi-location dashboards help ops and leadership spot what is working across the network.
Unhappy responses can trigger private follow-up questions and real-time alerts. That gives staff a chance to recover the experience before it becomes a public review.
No. Tapsy is built for physical customer moments — tap, feedback, reward, and insight on site. It complements CRM and email; it does not replace them.
Timing and placement. Tapsy captures reactions while people are still in your space, linked to the exact table, counter, room, or service moment — not days later in an inbox.
Tap or scan a Tapsy Point, share a quick rating or comment, get thanked with an optional reward, and give the business insight it can act on before the moment passes.
