Let members and customers share instant feedback from a simple Tapsy stand — no app required — and reward them with loyalty offers that keep them coming back. All with a simple tap.
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Clients tap a Tapsy Point with their phone — no app, no login, no friction. Perfect for busy studios and walk-in services.
They answer a 10–30 second micro-feedback flow: quick ratings, issue selection, or a short comment — while the experience is fresh.
They instantly receive a small perk (e.g., free class add-on, product sample, service upgrade next visit, member benefit) — increasing participation and retention.
Membership retention is everything. With Tapsy, you can capture feedback after every class or treatment, resolve issues instantly, and reward members in ways that keep them coming back.
Fast, mobile-first micro-surveys designed for busy clients.
Touchpoint-level insights: punctuality, service quality, cleanliness, and staff experience.
Clients suggest and vote on improvements, services, and schedules.
Instant perks, upgrades, and "next visit" rewards that drive repeat bookings.
See top themes (wait time, cleanliness, staff, comfort) and trends by day/time/team.
Connect via API/webhooks to your booking/CRM tools and keep control of your client feedback data.
For single-location and growing teams: real-time feedback, rewards, advanced analytics, and multi-location visibility.
For large networks that need API access, white-labeling, and dedicated success support.
No — they tap and answer in the browser.
Yes — each Tapsy Point can have its own flow based on the service moment.
Yes — track insights by touchpoint and time to find recurring opportunities.
Yes — if someone reports a bad experience, you can issue a perk or voucher instantly.
Tapsy is ideal for service experience feedback (wait time, clarity, comfort). For sensitive medical data, you should keep flows limited to non-clinical questions.
Tapsy Stands start at just €15-30 for small units and €60-150 for larger installations. Significantly cheaper than traditional kiosks while delivering superior engagement results for wellness businesses.
Yes! Our Flow Builder lets you create contextual campaigns and upsell offers in minutes. Adapt surveys based on client answers, time windows, or location placement—perfect for promoting new classes, treatments, or collecting feedback after specific services.
Real-time dashboards, sentiment clustering, churn prediction, and ROI tracking. Turn client feedback into actionable insights that help you improve services, optimize schedules, and drive repeat visits.
Start collecting real-time client feedback and turn it into better service and stronger loyalty.
