Let guests share feedback in seconds from a Tapsy stand — no app, no friction — and reward them instantly to build loyalty after every visit. All with a simple tap.
Diners tap the Tapsy Point with their phone at the table. No apps needed—instant access through NFC technology.
Guests share quick feedback about their meal, service, and experience. Real-time insights help you improve instantly.
Reward guests instantly with discounts, free items, or vouchers. They redeem on their next visit, driving repeat business.
Happy guests come back. Tapsy makes it easy to capture feedback, reward guests, and build loyalty that keeps your tables full.
Capture dining experience feedback in multiple languages with AI-powered analysis.
Real-time ratings for food quality, service, and ambiance to improve operations instantly.
Let customers suggest menu items, vote on favorites, and track improvements transparently.
Free items, discounts, and meal vouchers delivered instantly to drive repeat visits.
Real-time dashboards, sentiment analysis, and predictive insights for smarter menu and service decisions.
Connect to POS systems, reservation platforms, and loyalty programs via API and webhooks.
For single-location and growing teams: real-time feedback, rewards, advanced analytics, and multi-location visibility.
198€99€/month
20€10€/month per Tapsy Point*
For large networks that need API access, white-labeling, and dedicated success support.
Custom
* Dialogue Tapsy Point (Wall) price shown. Other models vary; shipping depends on country and quantity.
No. Guests tap or scan at the table, counter, or exit and answer in the browser — perfect for busy dining rooms and quick turnover.
Yes. Rewards are optional. You can collect feedback only, or add coupons, perks, and thank-you offers when you want higher participation or repeat-visit campaigns.
Yes. The physical point stays in place while you change the linked flow, questions, language, reward logic, and destination URLs from the Tapsy dashboard.
Most teams launch a first feedback point in days, not months. You configure flows online, place branded Tapsy Points where the experience happens, and start collecting responses immediately.
Yes. Every Tapsy Point supports NFC tap and QR scan on the same stand. NFC is fastest where phones support it; QR works everywhere as a fallback.
Yes. You can configure multilingual flows per location or campaign — useful for tourism, events, hotels, and any venue with international visitors.
Yes. Tapsy includes consent flows, encryption, and data export tools. You keep control of your customer feedback data and how it is used.
Yes. Negative scores, issue reports, and urgent comments can trigger real-time alerts so staff can respond while the customer or guest is still on site.
Yes. AI helps group open comments into themes, sentiment, and trends so teams review patterns instead of reading every response line by line.
Tapsy connects to POS, reservation platforms, and loyalty tools via API and webhooks so feedback fits your existing restaurant stack.
Yes. Compare feedback by site, floor, service area, or campaign. Multi-location dashboards help ops and leadership spot what is working across the network.
Low meal scores can alert floor managers in real time so your team can recover the experience before the guest leaves or posts publicly.
Tables, counters, receipt trays, and exits work well. Match the question to the moment — post-meal satisfaction at the table, quick pulse at the bar.
Yes. Use contextual flows by daypart, section, or campaign — for example lunch vs dinner, new dishes, or seasonal menus.
Yes. Thank diners with coupons or come-back offers right after feedback — turning a satisfaction check into the start of the next reservation.
