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Instant feedback that brings guests back

Let guests share feedback in seconds from a Tapsy stand — no app, no friction — and reward them instantly to build loyalty after every visit. All with a simple tap.

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Instant feedback that brings guests back

The Tapsy Loyalty Loop

Tap

Diners tap the Tapsy Point with their phone at the table. No apps needed—instant access through NFC technology.

Tell

Guests share quick feedback about their meal, service, and experience. Real-time insights help you improve instantly.

Treat

Reward guests instantly with discounts, free items, or vouchers. They redeem on their next visit, driving repeat business.

From first visit to favorite spot

Happy guests come back. Tapsy makes it easy to capture feedback, reward guests, and build loyalty that keeps your tables full.

Tapsy behind wall

Quick pulse surveys for restaurants

Capture guest feedback about food quality, service speed, and dining experience. AI generates multilingual questions tailored to your menu and service style.

See survey tools

Menu suggestions and improvement ideas

Let guests suggest new dishes, vote on favorites, and share ideas. Turn regulars into co-creators of your menu and experience.

Explore idea boards

Real-time dining experience ratings

Guests rate their meal, service, and ambiance instantly. Identify issues before they leave and turn negative experiences into positive ones.

See evaluation tools

Instant rewards that bring customers back

Deliver guaranteed rewards like free coffee, dessert discounts, or meal vouchers. Build loyalty through immediate gratification that drives return visits.

Explore rewards

Everything restaurants need to build loyalty

Feedback & Surveys

Capture dining experience feedback in multiple languages with AI-powered analysis.

Experience Evaluation

Real-time ratings for food quality, service, and ambiance to improve operations instantly.

Idea Boards

Let customers suggest menu items, vote on favorites, and track improvements transparently.

Rewards & Incentives

Free items, discounts, and meal vouchers delivered instantly to drive repeat visits.

AI Insights & Analytics

Real-time dashboards, sentiment analysis, and predictive insights for smarter menu and service decisions.

Integrations & Data Ownership

Connect to POS systems, reservation platforms, and loyalty programs via API and webhooks.

Plans designed for restaurants and cafés

Tapsy thinking
Tapsy BUSINESSMost popular

For single-location and growing teams: real-time feedback, rewards, advanced analytics, and multi-location visibility.

Tapsy ENTERPRISE

For large networks that need API access, white-labeling, and dedicated success support.

Contact SalesIncludes everything in Business, plus:

Frequently asked questions!

  • Do customers need to download an app?

    No! Tapsy uses NFC technology so customers can participate instantly in their browser. No app downloads, no app store searches. Just tap and engage—perfect for busy restaurant environments.

  • Can we run Tapsy in multiple languages?

    Absolutely! Multilingual flows are built-in and easy to configure. Perfect for restaurants and cafés welcoming international guests and tourists.

  • How does experience evaluation work for restaurants?

    Diners can rate their meal, service, and dining experience at any touchpoint. Tapsy captures this data in real-time, allowing you to understand satisfaction levels, identify trends, and make immediate improvements to enhance the guest experience.

  • What integrations are available for restaurants?

    Tapsy connects to POS systems, reservation platforms, and loyalty programs via API & webhooks. We'll help you integrate with your existing restaurant tech stack so everything works seamlessly together.

  • Is Tapsy GDPR-compliant?

    Yes! Consent flows, encryption, and data export tools are standard. We're built with European data protection in mind, so you can confidently serve guests across all markets.

  • How much does the hardware cost?

    Tapsy Stands start at just €15-30 for small units and €60-150 for larger tabletop editions. Significantly cheaper than traditional kiosks while delivering superior engagement results.

  • Can we customize the feedback flows for our restaurant?

    Yes! Our Flow Builder lets you create contextual campaigns and upsell offers in minutes. Adapt surveys based on guest answers, time windows, or table placement—perfect for promoting specials or collecting feedback at different meal times.

  • What kind of analytics do we get?

    Real-time dashboards, sentiment clustering, churn prediction, and ROI tracking. Turn guest feedback into actionable insights that help you improve menu items, service quality, and drive repeat business.

Get a demo for Tapsy

Tell us a little about you and we'll show you how Tapsy can help you collect feedback, reward participation, and improve the experience.