Tapsy helps physical businesses understand satisfaction right after the experience — not days later through a forgotten email survey.
Late surveys get vague answers. Tapsy measures satisfaction, NPS, CSAT, and CES right where people feel it — often starting with a smiley or emoji scale.
Smiley, emoji, or score scales at the counter, table, room, or exit.
CSAT, NPS, or CES scores and optional comments — tagged by location.
Track trends by area, alert on drops, and thank guests who respond.
Smiley, emoji, CSAT, NPS, and CES measurement tied to physical moments — scores, comments, alerts, and trends in one system.
From dining and hospitality to retail and events — place points where satisfaction is won or lost.
Table, counter, pickup, menu, service, restroom, and next-visit reward feedback.
Learn more →Reception, breakfast, room, spa, housekeeping, checkout, and in-stay issue feedback.
Learn more →Session ratings, catering feedback, sponsor-area reactions, registration issues, and live attendee sentiment.
Learn more →Exhibition ratings, accessibility comments, route feedback, café/shop feedback, and visitor ideas.
Learn more →Wi-Fi, meeting rooms, phone booths, kitchen, cleanliness, community events, and shared services.
Learn more →In-store service, checkout, returns, product availability, store atmosphere, and loyalty offers.
Learn more →Branded Tapsy Points with NFC and QR access
Smiley ratings, surveys, NPS, CSAT, CES, comments, ideas, and issue reports
Reward campaign builder for coupons, perks, freebies, upgrades, recognition, or sponsor-backed offers
Real-time alerts for urgent feedback
AI-supported sentiment and topic analysis
Multilingual feedback flows
For single-location and growing teams: real-time feedback, rewards, advanced analytics, and multi-location visibility.
198€99€/month
20€10€/month per Tapsy Point*
For large networks that need API access, white-labeling, and dedicated success support.
Custom
* Dialogue Tapsy Point (Wall) price shown. Other models vary; shipping depends on country and quantity.
No. People tap an NFC point or scan a QR code on a Tapsy Point and complete the flow in their mobile browser. No app store, no account, and no login required.
Yes. Rewards are optional. You can collect feedback only, or add coupons, perks, and thank-you offers when you want higher participation or repeat-visit campaigns.
Yes. The physical point stays in place while you change the linked flow, questions, language, reward logic, and destination URLs from the Tapsy dashboard.
You can launch satisfaction points at key touchpoints in days. Choose smiley, CSAT, NPS, or CES steps, place Tapsy Points, and start measuring while the experience is fresh.
Yes. Every Tapsy Point supports NFC tap and QR scan on the same stand. NFC is fastest where phones support it; QR works everywhere as a fallback.
Yes. You can configure multilingual flows per location or campaign — useful for tourism, events, hotels, and any venue with international visitors.
Yes. Tapsy includes consent flows, encryption, and data export tools. You keep control of your customer feedback data and how it is used.
Yes. Negative scores, issue reports, and urgent comments can trigger real-time alerts so staff can respond while the customer or guest is still on site.
Yes. Track satisfaction scores over time, compare locations, and use AI to summarize comment themes behind score changes.
Yes. Tapsy connects to CRM, PMS, POS, ticketing, and analytics tools via API and webhooks so feedback reaches the systems your team already uses.
Yes. Compare feedback by site, floor, service area, or campaign. Multi-location dashboards help ops and leadership spot what is working across the network.
Unhappy responses can trigger private follow-up questions and real-time alerts. That gives staff a chance to recover the experience before it becomes a public review.
Yes. Run the metric that fits each moment — post-meal CSAT, session NPS, checkout CES, or a smiley first step with optional follow-up questions.
Yes. Visual scales work well in person. You can branch to short follow-ups for happy or unhappy responses without forcing everyone through long forms.
At the moment of experience — after a meal, service, session, or stay segment — not days later by email when details are fuzzy and response rates drop.
