Tapsy helps businesses reward participation, collect first-party insights, and give people a reason to come back.
Most loyalty programs reward purchases but miss the experience behind them. Tapsy starts with feedback, then says thank you.
Guests tap or scan after the experience — no loyalty app to download.
Quick feedback on what delighted or disappointed them this visit.
Instant thank-you or return offer plus first-party insight behind loyalty.
Experience-connected rewards, instant thank-yous, and first-party data — lighter than a POS loyalty stack, richer than points alone.
Dining, hospitality, retail, and events — connect rewards to the experiences that earn repeat visits.
Table, counter, pickup, menu, service, restroom, and next-visit reward feedback.
Learn more →Reception, breakfast, room, spa, housekeeping, checkout, and in-stay issue feedback.
Learn more →Session ratings, catering feedback, sponsor-area reactions, registration issues, and live attendee sentiment.
Learn more →Exhibition ratings, accessibility comments, route feedback, café/shop feedback, and visitor ideas.
Learn more →Wi-Fi, meeting rooms, phone booths, kitchen, cleanliness, community events, and shared services.
Learn more →In-store service, checkout, returns, product availability, store atmosphere, and loyalty offers.
Learn more →Branded Tapsy Points with NFC and QR access
Smiley ratings, surveys, NPS, CSAT, CES, comments, ideas, and issue reports
Reward campaign builder for coupons, perks, freebies, upgrades, recognition, or sponsor-backed offers
Real-time alerts for urgent feedback
AI-supported sentiment and topic analysis
Multilingual feedback flows
For single-location and growing teams: real-time feedback, rewards, advanced analytics, and multi-location visibility.
198€99€/month
20€10€/month per Tapsy Point*
For large networks that need API access, white-labeling, and dedicated success support.
Custom
* Dialogue Tapsy Point (Wall) price shown. Other models vary; shipping depends on country and quantity.
No. People tap an NFC point or scan a QR code on a Tapsy Point and complete the flow in their mobile browser. No app store, no account, and no login required.
Rewards are central to this use case but flexible. Thank people for feedback with coupons, perks, or return invitations — not only points tied to spend.
Yes. The physical point stays in place while you change the linked flow, questions, language, reward logic, and destination URLs from the Tapsy dashboard.
Most teams launch a first feedback point in days, not months. You configure flows online, place branded Tapsy Points where the experience happens, and start collecting responses immediately.
Yes. Every Tapsy Point supports NFC tap and QR scan on the same stand. NFC is fastest where phones support it; QR works everywhere as a fallback.
Yes. You can configure multilingual flows per location or campaign — useful for tourism, events, hotels, and any venue with international visitors.
Yes. Tapsy includes consent flows, encryption, and data export tools. You keep control of your customer feedback data and how it is used.
Yes. Negative scores, issue reports, and urgent comments can trigger real-time alerts so staff can respond while the customer or guest is still on site.
Yes. AI helps group open comments into themes, sentiment, and trends so teams review patterns instead of reading every response line by line.
Tapsy can complement POS loyalty via API and webhooks. It excels as a fast feedback-powered loyalty layer when you want insight plus thank-yous on the spot.
Yes. Compare feedback by site, floor, service area, or campaign. Multi-location dashboards help ops and leadership spot what is working across the network.
Unhappy responses can trigger private follow-up questions and real-time alerts. That gives staff a chance to recover the experience before it becomes a public review.
Not necessarily. Tapsy adds a feedback-first loyalty loop at physical moments. Many brands use it alongside transaction-based programs for richer first-party insight.
Customers share how the visit felt, get thanked immediately, and receive a reason to return. You learn what drives loyalty beyond receipt totals and points alone.
Yes. Instant thank-you offers, come-back coupons, and return invitations delivered right after feedback turn a survey into the start of the next visit.
