Tapsy gives businesses a physical feedback station without forcing customers to use a bulky terminal, tablet stand, or long survey screen.
Shared tablets bring maintenance and hygiene headaches. Tapsy uses phones customers already carry.
A branded point on wall or counter — visitors use their own phone, not a shared tablet.
Short smiley, CSAT, or NPS flow on mobile — kiosk speed without kiosk hardware.
Alerts, rewards, and analytics across every station — no charging docks or maintenance.
Physical feedback stations with NFC and QR — no tablet stands, charging docks, or shared-touch hygiene concerns.
Lobbies, exits, food courts, reception desks, and retail floors — visible stations without fixed hardware.
Table, counter, pickup, menu, service, restroom, and next-visit reward feedback.
Learn more →Reception, breakfast, room, spa, housekeeping, checkout, and in-stay issue feedback.
Learn more →Session ratings, catering feedback, sponsor-area reactions, registration issues, and live attendee sentiment.
Learn more →Exhibition ratings, accessibility comments, route feedback, café/shop feedback, and visitor ideas.
Learn more →Wi-Fi, meeting rooms, phone booths, kitchen, cleanliness, community events, and shared services.
Learn more →In-store service, checkout, returns, product availability, store atmosphere, and loyalty offers.
Learn more →Branded Tapsy Points with NFC and QR access
Smiley ratings, surveys, NPS, CSAT, CES, comments, ideas, and issue reports
Reward campaign builder for coupons, perks, freebies, upgrades, recognition, or sponsor-backed offers
Real-time alerts for urgent feedback
AI-supported sentiment and topic analysis
Multilingual feedback flows
For single-location and growing teams: real-time feedback, rewards, advanced analytics, and multi-location visibility.
198€99€/month
20€10€/month per Tapsy Point*
For large networks that need API access, white-labeling, and dedicated success support.
Custom
* Dialogue Tapsy Point (Wall) price shown. Other models vary; shipping depends on country and quantity.
No. People tap an NFC point or scan a QR code on a Tapsy Point and complete the flow in their mobile browser. No app store, no account, and no login required.
Yes. Rewards are optional. You can collect feedback only, or add coupons, perks, and thank-you offers when you want higher participation or repeat-visit campaigns.
Yes. The physical point stays in place while you change the linked flow, questions, language, reward logic, and destination URLs from the Tapsy dashboard.
Mount or place Tapsy Points where a kiosk would sit — lobby, exit, food court, reception — and let visitors use their own phones. Flows go live in days.
Yes. Every Tapsy Point supports NFC tap and QR scan on the same stand. NFC is fastest where phones support it; QR works everywhere as a fallback.
Yes. You can configure multilingual flows per location or campaign — useful for tourism, events, hotels, and any venue with international visitors.
Yes. Tapsy includes consent flows, encryption, and data export tools. You keep control of your customer feedback data and how it is used.
Yes. Negative scores, issue reports, and urgent comments can trigger real-time alerts so staff can respond while the customer or guest is still on site.
Yes. AI helps group open comments into themes, sentiment, and trends so teams review patterns instead of reading every response line by line.
Yes. Tapsy connects to CRM, PMS, POS, ticketing, and analytics tools via API and webhooks so feedback reaches the systems your team already uses.
Yes. Compare feedback by site, floor, service area, or campaign. Multi-location dashboards help ops and leadership spot what is working across the network.
Unhappy responses can trigger private follow-up questions and real-time alerts. That gives staff a chance to recover the experience before it becomes a public review.
No shared touchscreen, no charging dock, no bulky hardware. A visible stand invites a quick scan or tap; the survey runs on the visitor's phone in seconds.
Yes. Each person uses their own device — a practical advantage for food service, healthcare-adjacent venues, and high-traffic public spaces.
Exits, lobbies, queues, reception desks, and service areas where people naturally pause — anywhere you would have placed a traditional kiosk.
