IconIconIconIconIcon

Instant club feedback from members, parents, and visitors

Use Tapsy stands at clubhouses, pitches, courts, and events to collect app-free feedback and reward participation with offers, perks, or club benefits. All with a simple tap.

Enter your email and we'll get back to you to arrange a demo.

Instant club feedback from members, parents, and visitors

The Tapsy Loop

Tap

Members, parents, and visitors tap a Tapsy Point with their phone — no app, no login, no friction.

Tell

They answer a 10–30 second micro-flow: quick ratings, issue reporting, or a short suggestion — right when it matters (after training, after a match, at the clubhouse).

Treat

They receive a small perk or recognition (e.g., canteen discount, raffle entry, "member thank-you" reward) — increasing response rates and strengthening community spirit.

How clubs go from 'We should fix this' to 'Done'

Clubs often hear feedback too late — after a member leaves, a parent complains, or issues pile up across chats and emails. Tapsy makes it easy to listen continuously and act quickly on what impacts retention most: coaching quality, scheduling, facilities, communication, and match-day experience.

Tapsy behind wall

Quick pulse surveys & feedback collection

Collect fast feedback at the moments that drive satisfaction: After training: "Was today's session valuable?" "Was it well organized?" Coaching & support: "Did you feel included and supported?" Communication: "Were updates clear this week?" (training changes, cancellations, travel) Facilities: "Changing rooms / showers / lighting / equipment okay today?" After match day: "How was the overall experience for players/spectators?" Keep it short, repeatable, and easy to answer in under a minute.

See club survey flows

Collaborative ideas & suggestions

Let members and parents propose improvements and vote — so decisions feel fair and transparent. "Which training times should we add?" "What should we invest in next: lights, goals, equipment, seating?" "Which social events should we run this season?" "How can we improve newcomer onboarding?" Voting turns opinions into prioritised action — and reduces "nobody asked us."

Explore idea boards

Real-time experience evaluation

Track satisfaction across the full club experience: Training sessions (by team/age group) Coaching quality & inclusivity Facility conditions (by area) Match-day operations (parking, entry, canteen, toilets) Events (tournaments, camps, community days) Spot patterns like "U13 training starts late" or "Shower area needs attention on weekends" and measure improvement after changes.

See experience evaluation

Rewards & participation incentives

In clubs, incentives work best when they feel community-first — not overly commercial. Reward ideas that fit sports associations and clubs Participation boost: feedback → entry into a monthly raffle (merch, canteen voucher) Member retention: "3 check-ins this month → small perk" Volunteer support: "Thanks for volunteering" perks (coffee, club shop discount) Match-day recovery: if someone reports an issue → apology perk next visit Sponsor-backed perks: rewards funded by local sponsors (easy sponsor value story)

Explore rewards

…and a whole lot more

Feedback & Surveys

Fast, mobile-first micro-surveys for members, parents, volunteers, and visitors.

Experience Evaluation

Track what's working across teams, facilities, and match days — and prove improvement over time.

Idea Boards

Collect suggestions and voting for transparent prioritisation and better buy-in.

Rewards & Incentives

Lightweight perks and recognition that increase participation without extra admin.

AI Insights & Analytics

See themes like communication, coaching, facilities, and match-day flow — with trends by team, time, and location.

Integrations & Data Ownership

Connect via API/webhooks to your existing tools and keep full ownership of your community feedback data.

Plans designed for sports associations and clubs

Tapsy thinking
Tapsy BUSINESSMost popular

For single-location and growing teams: real-time feedback, rewards, advanced analytics, and multi-location visibility.

Tapsy ENTERPRISE

For large networks that need API access, white-labeling, and dedicated success support.

Contact SalesIncludes everything in Business, plus:

Frequently asked questions!

Ready to improve retention and run your club smoother?

Start collecting real-time feedback, prioritise improvements with voting, and increase participation with simple incentives.