Tapsy helps hotels, venues, events, and experience businesses collect guest feedback while people are still present and ready to share.
Post-stay surveys miss the chance to fix issues privately. Catch guests while they are still on site.
Points at reception, breakfast, lounges, or checkout — guests tap or scan on the spot.
Quick scores and comments about the stay, meal, or service while context is fresh.
Route urgent issues to your team and recover before guests leave or post a review.
In-stay and in-venue collection for hotels, venues, and experience businesses — service recovery and improvement, not another post-visit email survey.
Hotels, restaurants, events, attractions, and venues — place points at the moments guests actually notice.
Table, counter, pickup, menu, service, restroom, and next-visit reward feedback.
Learn more →Reception, breakfast, room, spa, housekeeping, checkout, and in-stay issue feedback.
Learn more →Session ratings, catering feedback, sponsor-area reactions, registration issues, and live attendee sentiment.
Learn more →Exhibition ratings, accessibility comments, route feedback, café/shop feedback, and visitor ideas.
Learn more →Wi-Fi, meeting rooms, phone booths, kitchen, cleanliness, community events, and shared services.
Learn more →In-store service, checkout, returns, product availability, store atmosphere, and loyalty offers.
Learn more →Branded Tapsy Points with NFC and QR access
Smiley ratings, surveys, NPS, CSAT, CES, comments, ideas, and issue reports
Reward campaign builder for coupons, perks, freebies, upgrades, recognition, or sponsor-backed offers
Real-time alerts for urgent feedback
AI-supported sentiment and topic analysis
Multilingual feedback flows
For single-location and growing teams: real-time feedback, rewards, advanced analytics, and multi-location visibility.
198€99€/month
20€10€/month per Tapsy Point*
For large networks that need API access, white-labeling, and dedicated success support.
Custom
* Dialogue Tapsy Point (Wall) price shown. Other models vary; shipping depends on country and quantity.
No. Guests tap or scan at reception, in rooms, at breakfast, or near exits and answer in the browser — ideal for international stays and short visits.
Yes. Rewards are optional. You can collect feedback only, or add coupons, perks, and thank-you offers when you want higher participation or repeat-visit campaigns.
Yes. The physical point stays in place while you change the linked flow, questions, language, reward logic, and destination URLs from the Tapsy dashboard.
Most teams launch a first feedback point in days, not months. You configure flows online, place branded Tapsy Points where the experience happens, and start collecting responses immediately.
Yes. Every Tapsy Point supports NFC tap and QR scan on the same stand. NFC is fastest where phones support it; QR works everywhere as a fallback.
Yes. You can configure multilingual flows per location or campaign — useful for tourism, events, hotels, and any venue with international visitors.
Yes. Tapsy includes consent flows, encryption, and data export tools. You keep control of your customer feedback data and how it is used.
Yes. Unhappy in-stay feedback can alert the front desk or duty manager while the guest is still on property — a chance for service recovery before checkout.
Yes. AI helps group open comments into themes, sentiment, and trends so teams review patterns instead of reading every response line by line.
Yes. Tapsy connects to CRM, PMS, POS, ticketing, and analytics tools via API and webhooks so feedback reaches the systems your team already uses.
Yes. Compare feedback by site, floor, service area, or campaign. Multi-location dashboards help ops and leadership spot what is working across the network.
Private in-stay feedback lets teams fix issues before public review sites. Alerts and follow-up flows route urgent cases to the right department quickly.
In-stay feedback catches problems while staff can still help. Post-stay emails arrive after checkout — too late for recovery and often too late to protect your reputation.
Reception, elevators, breakfast, spa, restaurant exits, and in-room cards are common. Place points where guests naturally pause and still have time to respond.
Yes. Low scores and issue reports can trigger alerts to staff, optional follow-up questions, and thank-you offers after a problem is resolved.
