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Gli ospiti toccano Tapsy Point, ti dicono cosa pensano e ricevono un premio—poi tornano più volentieri. Il feedback clienti si trasforma in fidelizzazione clienti, visite ripetute e più ricavi, tutto con un solo tap.
Gli ospiti devono solo avvicinare il telefono a Tapsy Point. Nessuna app da scaricare: accesso immediato tramite NFC. Possono lasciare feedback ospiti in pochi secondi con smiley, sondaggi di soddisfazione brevi o recensioni.
Crea più campagne premio personalizzate per aree specifiche e periodi di tempo diversi.
Raccogli valutazioni in tempo reale e feedback nei touchpoint più importanti. Misura subito la soddisfazione del cliente e individua rapidamente le aree di miglioramento.
Invia subito un piccolo premio agli ospiti—sconto, voucher o omaggio—come ringraziamento. Monitoraggio dei riscatti incluso. Tu ottieni feedback clienti senza attriti, loro ricevono valore immediato e la tua attività aumenta il ritorno dei clienti.
Ottieni dashboard immediate, benchmark tra sedi, clustering del sentiment, alert sul churn e segnali predittivi per intercettare i trend degli ospiti prima che diventino problemi.
Collega Tapsy ai tuoi sistemi PMS, POS, CRM e loyalty tramite API e webhooks. Mantieni il pieno controllo sui dati degli ospiti con strumenti conformi al GDPR.
Supporti in legno eco-friendly che attivano il coinvolgimento immediato degli ospiti senza bisogno di app.
Crea il tuo database ospiti senza cedere insight e feedback clienti a piattaforme terze.
Supera le barriere linguistiche con la traduzione automatica in oltre 90 lingue, per raccogliere feedback ospiti in modo inclusivo.
Personalizza la piattaforma in linea con la tua brand identity, per offrire un'esperienza coerente con l'immagine e lo stile della tua organizzazione.
Integra il tuo sistema di autenticazione e la tua infrastruttura email per un accesso fluido e comunicazioni unificate.
Crea sondaggi QR code e link diretti per accedere facilmente a moduli di invio idee, pagine feedback e aggiornamenti sui progetti.
