Plateforme
Cas d’usage
Secteurs
Tarifs
Ressources
Demander une démo
Français
Plateforme
Fonctionnalités
Découvrez des enquêtes de satisfaction, récompenses et outils pour améliorer l’expérience client.
Tapsy Points
Comparez nos options premium de supports NFC pour trouver le format adapté à votre espace et à votre image.
À propos
Découvrez l’équipe et l’histoire derrière Tapsy.
Cas d’usage
Engagement client
Recueillez du feedback client en temps réel au moment clé sur site : Tap, collectez, récompensez et agissez dans une seule boucle.
Satisfaction client
CSAT, NPS, CES et enquêtes smiley à table, au comptoir ou en sortie — pas plusieurs jours plus tard par e-mail.
Expérience client
Mesurez l’expérience client avec du feedback en temps réel et des analyses IA — à table, au comptoir, pendant une session ou à la sortie.
Feedback invité
Collectez le feedback invité et améliorez la satisfaction client pendant le séjour — à la réception, en chambre, au petit-déjeuner et au départ.
Feedback NFC & QR code
Un Tap NFC ou un scan QR ouvre un parcours mobile court — sans application, sans compte et sans longs formulaires abandonnés en route.
Fidélisation digitale
Un programme de fidélisation client alimenté par le feedback, avec récompenses immédiates et incitations au retour — pas uniquement des points liés aux dépenses.
Collecte d’idées
Collectez les idées de vos clients, visiteurs, membres et collaborateurs via NFC et QR, avec vote et regroupement par thématique.
Borne de sondage
Une alternative légère à la borne de sondage classique — des points de contact et téléphones brandés, plutôt que des terminaux tablette encombrants.
Secteurs
Restaurants & cafés
Captez le retour d’expérience à chaud et favorisez les visites de retour.
Hébergement & hôtellerie
Améliorez le séjour des clients grâce à des insights en temps réel sur le service et l’expérience.
Lieux de visite & culture
Mesurez la satisfaction client tout au long des expositions, visites et temps forts.
Événements & conférences
Comprenez le ressenti des participants pendant l’événement et réagissez immédiatement.
Bien-être & services à la personne
Suivez la qualité de service et encouragez la fidélisation client.
Voyage & mobilité
Collectez un feedback rapide des voyageurs sur les points de contact à fort passage.
Espaces retail
Transformez les avis clients en meilleures opérations et en fidélisation.
Espaces de coworking
Identifiez plus vite les besoins des membres et optimisez les espaces partagés.
Engagement collaborateur
Renforcez la culture d’entreprise grâce à des boucles de feedback internes rapides.
Habitat
Recueillez le feedback des résidents et améliorez plus rapidement l’expérience sur site.
Livraison à domicile
Collectez le feedback après livraison et résolvez rapidement les problèmes clients.
Éducation
Recueillez le feedback des étudiants et du campus là où l’expérience se vit réellement.
Cinémas
Améliorez l’expérience en salle grâce au feedback instantané du public.
Associations sportives
Impliquez les membres et améliorez en continu l’expérience au sein du club.
Tarifs
Ressources
Demander une démo
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