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Les clients tapent sur le Tapsy Point, partagent leur feedback client et reçoivent une récompense — puis reviennent plus souvent. En un seul geste, le retour d’expérience devient un levier de fidélisation client, de visites répétées et de chiffre d’affaires.
Les clients approchent simplement leur téléphone du Tapsy Point. Aucune application nécessaire : l’accès est instantané grâce à la technologie NFC. Ils peuvent laisser un feedback client rapide via des smileys, une courte enquête de satisfaction ou des avis clients.
Créez plusieurs campagnes de récompense adaptées à des zones, points de contact ou périodes spécifiques.
Recueillez en temps réel la satisfaction client et le retour d’expérience aux moments clés du parcours. Identifiez immédiatement ce qui fonctionne et les axes d’amélioration.
Envoyez instantanément une petite récompense aux clients — remise, bon d’achat ou cadeau — pour les remercier. Le suivi de l’utilisation est inclus. Un feedback simple pour vous, une valeur immédiate pour eux, et davantage de clients fidèles pour votre établissement.
Accédez instantanément à des tableaux de bord, des comparaisons multi-sites, une analyse des sentiments, des alertes de churn et des signaux prédictifs pour détecter les tendances avant qu’elles ne deviennent des problèmes.
Connectez Tapsy à votre PMS, POS, CRM et à vos outils de fidélisation via API et webhooks. Gardez le contrôle total de vos données clients avec des outils conformes au GDPR.
Des supports en bois écoresponsables pour recueillir du feedback invité instantanément, sans application.
Constituez votre propre base de données clients au lieu de laisser vos insights et avis clients à des plateformes tierces.
Supprimez les barrières linguistiques grâce à la traduction automatique dans plus de 90 langues, pour une collecte de feedback plus inclusive.
Adaptez la plateforme à votre identité de marque pour offrir une expérience cohérente avec votre univers visuel.
Intégrez votre système d’authentification existant et votre infrastructure e-mail pour un accès fluide et une communication unifiée.
Créez des QR code feedback pour donner un accès simple et direct aux formulaires, pages d’avis clients et mises à jour.
