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Os hóspedes tocam no Tapsy Point, partilham o que pensam e recebem uma recompensa — e voltam para repetir. O feedback de clientes em segundos transforma-se em fidelização de clientes, visitas recorrentes e mais receita, tudo num só toque.
Os hóspedes só precisam de aproximar o telemóvel do Tapsy Point. Sem apps — acesso imediato com tecnologia NFC. Recolha feedback de hóspedes com smileys, pesquisa de satisfação curta ou avaliações.
Crie várias campanhas de recompensa adaptadas a áreas específicas e a diferentes períodos.
Recolha avaliações e feedback em tempo real nos momentos mais importantes da jornada. Entenda a satisfação do cliente de imediato e identifique oportunidades de melhoria.
Entregue de imediato uma pequena recompensa (desconto, voucher ou oferta) aos hóspedes como agradecimento. Inclui acompanhamento de resgates. Um processo simples para recolher feedback de clientes, valor imediato para os hóspedes e mais fidelização de clientes para o seu negócio.
Tenha acesso imediato a dashboards, benchmarking entre unidades, análise de sentimento, alertas de churn e sinais preditivos para detetar tendências dos hóspedes antes que se tornem problemas.
Ligue a Tapsy ao seu PMS, POS, CRM e sistemas de fidelização via API e webhooks. Mantenha controlo total sobre os dados dos hóspedes com ferramentas compatíveis com GDPR.
Suportes de madeira ecológicos que permitem interação imediata com os hóspedes, sem necessidade de apps.
Crie a sua própria base de dados de hóspedes em vez de perder insights valiosos para terceiros.
Elimine barreiras linguísticas com tradução automática em mais de 90 idiomas, garantindo uma experiência inclusiva para todos.
Adapte a plataforma à identidade da sua marca para oferecer uma experiência consistente com a imagem e o estilo da sua organização.
Integre o seu sistema de autenticação e infraestrutura de email existentes para um acesso simples e uma comunicação unificada.
Crie pesquisas por QR code para dar aos utilizadores acesso direto e simples a formulários, páginas de feedback e novidades.
